Privacy Policy
Last Updated: June 10, 2026
Balloons ASAP 757 ("we," "us," or "our") operates an online balloon decor store serving customers in Hampton Roads, Virginia. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or contact us.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, billing address, and delivery or pickup address.
Order Information: Details about the products you purchase, such as balloon columns, balloon garlands, centerpieces, and other party decor, as well as order dates and order history.
Account Information: If you create an account, we may collect your username, password, and preferences.
Payment Information: Payment method details (such as the last four digits of your card number or payment confirmation) processed securely through our payment providers. We do not store full credit card numbers on our servers.
Communication Information: Messages, emails, or other communications you send to us, including special instructions for orders, delivery, or pickup.
Website Usage Information: Information about how you use our website, such as pages visited, time spent on the site, and links clicked.
Technical Information: IP address, browser type, device type, and other technical data collected automatically when you use our website.
2. How We Use Information
We may use the information we collect for the following purposes:
- To process and fulfill your orders, including arranging delivery or pickup.
To communicate with you about your orders, appointments, delivery or pickup details, and customer service requests.
To manage your account, if you create one.
To process payments and prevent fraud.
To improve our website, products, and services.
To personalize your experience on our website.
To send you updates, promotions, or marketing communications (you may opt out at any time).
To comply with legal obligations and enforce our terms and policies.
3. Online Ordering and Payment Information
When you place an order through our website, we collect the information needed to process your order, including your contact details, delivery or pickup information, and payment details. Payments are processed through secure, third-party payment providers. These providers may collect and store your payment information in accordance with their own privacy policies. We do not store full credit card numbers on our servers.
- We may use your order and payment information to: Confirm and process your order. Verify your identity and prevent fraud. Handle refunds, adjustments, or order changes.
4. Delivery and Pickup Information
To provide delivery and pickup services in Hampton Roads, Virginia, we collect information such as your delivery address, contact phone number, and any special instructions.
- We may use this information to:
Schedule and complete deliveries or pickups.
Contact you about delivery or pickup timing, access instructions, or issues.
Coordinate with third-party delivery partners, if used.
You are responsible for providing accurate delivery and pickup information. Incorrect information may result in delays or failed deliveries.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience and understand how our site is used. Cookies are small text files stored on your device. We may use cookies to:
- Remember your preferences and settings.
- Keep items in your shopping cart.
- Analyze website traffic and usage patterns.
- Improve website performance and user experience.
You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, some parts of the website may not function properly without cookies.
6. Website Analytics
We may use third-party analytics tools to help us understand how visitors use our website. These tools may collect information such as your IP address, device type, browser type, pages visited, and time spent on the site.
- This information is used to:
Analyze website performance.
Improve our content, layout, and services.
Understand customer interests and trends.
Analytics providers process this information in accordance with their own privacy policies.
7. Sharing of Information
We do not sell your personal information. We may share your information in the following situations:
- Service Providers: With third-party companies that help us operate our business, such as payment processors, delivery partners, website hosting providers, email services, and analytics providers.
- Legal Requirements: When required to do so by law, regulation, legal process, or government request.
- Business Transfers: In connection with a merger, sale, or transfer of some or all of our business or assets, your information may be transferred as part of that transaction.
- With Your Consent: When you give us permission to share your information for a specific purpose.
8. Security of Your Information
​We use reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no method of transmitting information over the internet or storing electronic data is 100% secure, we take commercially reasonable measures to protect your information.
9. Text Messages (SMS)
If you provide your mobile phone number, you consent to receive order updates, appointment reminders, delivery notifications, and customer service communications by text message. Message and data rates may apply. You may opt out at any time by replying STOP.
10. Children's Privacy
We use reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no method of transmitting information over the internet or storing electronic data is 100% secure, we take commercially reasonable measures to protect your information.
- Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If we become aware that information has been collected from a child under 13, we will promptly delete it.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.
11. Customer Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, such as:
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The right to access the personal information we hold about you.
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The right to request corrections to inaccurate or incomplete information.
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The right to request deletion of your personal information, subject to legal or business needs.
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The right to opt out of marketing communications.
To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We may need to verify your identity before responding to your request.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the Last Updated date at the top of this page. Your continued use of our website or services after any changes means you accept the updated policy.